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For Multi-Store Retail

Connect Customer Engagement Across Stores and Channels.

Make retail transaction and customer knowledge useful to your marketing team.

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CEP
Good evening, Alice
JourneyTemplateContact ListCreate Campaign
Marketing Performance
All CampaignsAll ChannelsLast 30 Days
Attributed RevenueLast 30 Days
$35.4Kfrom $5.4K spent
6 OctPeak 25 Oct · $2.9K
+8.4% on the previous period94% of $37.5K goal
Campaign ROI
5.5×from $5.4K campaign cost
6 OctNow · 5.5×
Revenue per $1 spent$6.5
Delivered
313,900
10,667 sends per day
+4.1%
Email Open Rate
31.0%
76,260 opened
+0.8 pt
Click Rate
3.3%
10,470 clicks
+0.3 pt
Orders from Campaigns
786
7.5% of clicks
Attributed Revenue vs. Campaign Cost
RevenueCampaign CostTarget Pace
$3K$2K$1K$0
6 Oct13 Oct20 Oct27 Oct3 Nov
Engagement Funnel
Sent250,000
Total sendsEmail
Delivered246,000
Reached inboxes98.4% delivery
Opened76,260
Drop-off 69.0%31.0% open rate
Clicked6,396
Drop-off 91.6%2.6% click rate
Ordered480
0.2% of delivered7.5% of clickers

Different stores. One customer relationship.

Retail customers do not think in separate store, eCommerce and marketing systems. ai-InteleKt can use supported integrations to help marketers connect available customer context with targeted engagement.

ai-InteleKt
AudiencesSegments
New Segment
High-value customersTop spend band, last 12 months 2,140
Declining visitsFewer visits than the prior 90 days 3,806
Return opportunityNo purchase in 90 to 180 days 5,124
New this quarterFirst purchase in last 90 days 1,452

Find opportunities hidden in purchasing patterns

Look at available customer segments and transaction signals to identify declining visits, high-value groups and relevant return opportunities. Where C360 and analytics are integrated, customer intelligence can add further depth.

Campaigns with appropriate control

Coordinate communications, templates, channels and eligible audiences while maintaining the permissions and approval processes required by your operating model.

CampaignFestive Preview: Top Customers
Scheduled
AudienceHigh-value customers · 2,140
TemplateFestive preview, all stores
ChannelEmail
ScheduleSat, 21 Nov · 09:30
Available Through Integration

Measure outcomes beyond opens and clicks

Where transaction and spend data are connected, evaluate response, repeat purchasing, attribution and customer economics using transparent measurement rules.

ResultsFestive Preview: Top Customers
Completed
Delivered2,108
Responded7.4%
Purchased156
Purchase and revenue measuresWhere connected
Repeat purchase rate, 60 days14.2%
Attributed revenue, 7-day window₹9,84,600
Average order value₹6,312

RETAIL GROWTH PLAYBOOKS

A Better Campaign Starts With a Better Retail Question.

Multi-Store / Omnichannel

Bring high-value customers back

A customer who used to shop often can be a valuable opportunity.

Receipts / Transactions

Make the purchase the beginning

The transaction ends at checkout. The relationship does not have to.

READY FOR THE NEXT STEP?

Bring Every Store Into One Engagement Plan.

See how ai-InteleKt fits your stores, channels and existing systems in a guided retail demo.

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